Buyer shall have the opportunity to inspect the products and to reject any nonconforming or defective products. Buyer shall give Usher Brand Saddlery written notice of any non-conforming or defective products within five (5) days after delivery. No notice shall constitute acceptance by Buyer. Buyer’s sole and exclusive remedy for rejection of non-conforming or defective products shall be to return products to Usher Brand Silver & Saddlery.
Because of the nature in custom design and production, no refunds or exchanges will be allowed. If you should for some reason make a mistake in your initial online order, please contact us within 2 business days to request specific changes. Under no circumstances will we provide a refund for custom orders, which are not limited to but include; custom trophy buckles, saddles, conchos, trophy jewelry, and ALL other leather and/or silver trophy items. It is the consumers responsibility to proof read, and check through the proofing process - as we do not send your design to production without initial approval from customer. If there is a mistake on your trophy order, please take a photo of the mistake, and contact our office directly. We take pride in standing by our products, and will make it right! Any further questions, please contact us at 623-980-2833.